Program Title In English:
Information Technology Infrastructure Library Program
Program Title In Arabic:
برنامج مكتبة البنية التحتية لتكنولوجيا المعلومات
Certificate Title In English:
Certificate of Completion in Information Technology Infrastructure Library
Certificate Title In Arabic:
شهادة إكمال في مكتبة البنية التحتية لتكنولوجيا المعلومات
Program Introduction (Brief):
This programme introduces the concepts of IT Service Management (ITSM) based on Version 3 of the IT Infrastructure Library (ITIL). It is an entry level certification course for IT Service Management Best Practices. It is a summary course covering the latest overall refresh of core ITIL best practices presented from a lifecycle perspective. The course introduces the principles and core elements of IT service management (ITSM) based on the ITIL v3.
ITIL was initially developed by the Office of Government Commerce (OGC) as a framework for IT Service Management. The processes have now been adopted by many organizations worldwide and are recognized as the global standard for IT Service Management.